eScan Enterprise Security

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We have Support representatives available round the clock to answer your support queries. Once you submit a support request, a ticket number is generated and sent to you via email. So kindly ensure that you enter a valid email address. All support tickets are answered in the order it is received by us.


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Free Technical Support & Sales
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24x7 online support

We now give 24x7 online support (in English Language) to all our customers, resellers and distributors - through e-mails, telephone and chat. Local language support in all regions is available from Mon-Fri, 9 am to 5 pm (local time).

Sending e-mail is ALWAYS the preferred and most effective way to receive technical assistance. Please be aware that although our offices are staffed 24 hours a day, support representatives during certain shifts may not be able to instantly deal with your situation/request. For your support related problems, you can e-mail us at support@escanav.com.

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Knowledge Base

You can access MicroWorld's Knowledge Base to check the Frequently Asked Questions at https://faqs.escanav.com. You can also discuss, share your ideas, give your recommendations and opinions on our forum at https://forum.escanav.com.

Head Office Mumbai - Working hours (10 AM to 6 PM)

MicroWorld Software Services Pvt. Ltd.

Plot No. 80, Road No. 15, MIDC, Marol,
Andheri (E), Mumbai - 400 093
Tel: +91 22 6772 2900
Website: www.escanav.com

Corporate & Business Product Sales

Ms. Shweta Thakare
Vice President - Global Sales & Marketing
Mobile: +91 99679 68005
Email: shweta@escanav.com

Home User Product Sales

Mr. Nishad Khamkar
Regional Channel Sales Head
Mobile: +91 98206 87540
Email: nak@escanav.com

Head Office

24x7 Support

Toll free no: 1800 267 2900

Tel: +91 22 6772 2911
Working hours 10 AM to 6 PM. Only on Weekdays
Mobile: +91 90290 34928
              +91 72080 00494
              +91 90290 34953

Email: support@escanav.com
           nsupport@escanav.com
Forums: https://forums.escanav.com

Maharashtra, Gujarat, Rajasthan and Goa

MicroWorld Software Services Pvt. Ltd. (eScan)

Office No.5, 2nd Floor, Prime Centre, Opp.OM Super
Market, Model Colony,Shivaji Nagar,
Pune - 411005.
Tel: 020 2565 5917
Mobile: +91 72760 40911

Gujarat

Mobile: +91 81415 30911
              +91 90330 20911
              +91 90330 60911

Rajasthan

Mobile: +91 94622 22160

Delhi and NCR, Chandigarh and Jammu

MicroWorld Software Services Pvt. Ltd. (eScan)

Unit No. 215 Vipul Agora, M.G.Road, Gurgaon,
Haryana - 122001.
Tel: +91 124 620 7200

Delhi

Mobile: +91 95602 99139
              +91 98112 44022
              +91 97170 79199

Jammu

Mobile: +91 98765 36382

Kolkata, Odisha, Jharkhand and Bihar

Mobile: +91 90380 00182
              +91 89810 00478

Bangalore, Chennai, Hyderabad, Madurai and Kerala

Bangalore

Mobile: +91 99469 79648

Chennai

Mobile: +91 76677 61711

Hyderabad

Mobile: +91 90300 10274

Kerala

Mobile: +91 70349 01901

Bhopal

Mobile: +91 78284 19576

GeM/Govt Enquiries

Ms. Shweta Thakare
Vice President - Global Sales & Marketing
Mobile: +91 99679 68005
Tel: +91 22 6772 2919
Email: shweta@escanav.com

USA

MicroWorld Technologies Inc.
39555 Orchard Hill Place Suite 600
Novi, MI 48375
Website: www.escanav.com

Sales

Working Business Days
(9 AM to 5 PM EST)
Tel: (+1) 248 374 5020
       (+1) 248 522 7960
Email: sales@escanav.com

Support

Working Business Days
(9 AM to 5 PM EST)
Support: (+1) 248 374 5020
                (+1) 248 432 1397
Support: support@escanav.com
Forums: forums.escanav.com

Latin America

Cesar Garduno
Techno - Commercial Manager
Mobile: (+52) 998 393 9918
Email: cesar@escanav.com
Website: latam.escanav.com

Germany

MicroWorld Technologies GmbH
Drosselweg 1, 76327 Pfinztal, Germany
Website: www.escanav.de

Sales

Working Business Days (9 AM to 5 PM CEST)
Tel: (+49) 7240 944909 20
Email: sales@escanav.de
Fax: (+49) 7240 944909 92

Support

Support in German Language
Tel: (+49) 7240 944909 30
Email: axel.ollmann@escanav.com

Malaysia

MicroWorld Technologies Sdn Bhd (722338-A)
A-37-5, Menara UOA Bangsar, No. 5, Jalan Bangsar
Utama 1, 59000 Kuala Lumpur, Wilayah Persekutuan
Kuala Lumpur, Malaysia
Website: www.escanav.com

Sales

Thanga Ganesh
Country manager
Mobile: (+60) 10 - 2455470
Email: ganesh@escanav.com

Support

Tel: (+60) 3 - 22016776
       (+60) 3 - 22017227
Email: malaysia@escanav.com
Skype: escan.support.asia
Forums: forums.escanav.com

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