eScan Enterprise Security

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We have Support representatives available round the clock to answer your support queries. Once you submit a support request, a ticket number is generated and sent to you via email. So kindly ensure that you enter a valid email address. All support tickets are answered in the order it is received by us.


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Free Technical Support & Sales
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24x7 online support

We now give 24x7 online support (in English Language) to all our customers, resellers and distributors - through e-mails, telephone and chat. Local language support in all regions is available from Mon-Fri, 9 am to 5 pm (local time).

Sending e-mail is ALWAYS the preferred and most effective way to receive technical assistance. Please be aware that although our offices are staffed 24 hours a day, support representatives during certain shifts may not be able to instantly deal with your situation/request. For your support related problems, you can e-mail us at support@escanav.com.

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Knowledge Base

You can access MicroWorld's Knowledge Base to check the Frequently Asked Questions at https://faqs.escanav.com. You can also discuss, share your ideas, give your recommendations and opinions on our forum at https://forum.escanav.com.

Head Office Mumbai - Working hours (10 AM to 6 PM)

MicroWorld Software Services Pvt. Ltd.

Plot No. 80, Road No. 15, MIDC, Marol,
Andheri (E), Mumbai - 400 093
Tel: +91 22 6772 2900
Website: www.escanav.com

Corporate & Business Product Sales

Ms. Shweta Thakare
Vice President - Global Sales & Marketing
Mobile: +91 99679 68005
Email: shweta@escanav.com

Home User Product Sales

Mr. Nishad Khamkar
Regional Channel Sales Head
Mobile: +91 98206 87540
Email: nak@escanav.com

Head Office

24x7 Support

Toll free no: 1800 267 2900

Tel: +91 22 6772 2911
Working hours 10 AM to 6 PM. Only on Weekdays
Mobile: +91 90290 34928
              +91 72080 00494
              +91 90290 34953

Email: support@escanav.com
           nsupport@escanav.com
Forums: https://forums.escanav.com

Maharashtra, Gujarat, Rajasthan and Goa

MicroWorld Software Services Pvt. Ltd. (eScan)

Office No.5, 2nd Floor, Prime Centre, Opp.OM Super
Market, Model Colony,Shivaji Nagar,
Pune - 411005.
Tel: 020 2565 5917
Mobile: +91 72760 40911

Gujarat

Mobile: +91 81415 30911
              +91 90330 20911
              +91 90330 60911

Rajasthan

Mobile: +91 94622 22160

Delhi and NCR, Chandigarh and Jammu

MicroWorld Software Services Pvt. Ltd. (eScan)

Suncity Trade Tower, Unit No. 315 B, 3rd Floor, Sector 21, Old Delhi Gurgaon Road, Gurugram,
Haryana - 122001.

Delhi

Mobile: +91 95602 99139
              +91 98112 44022
              +91 96501 66116
              +91 80592 64692

Jammu

Mobile: +91 98765 36382

Kolkata, Odisha, Jharkhand and Bihar

Mobile: +91 90380 00182

Bangalore, Chennai, Hyderabad, Madurai and Kerala

Bangalore

Mobile: +91 90360 06971

Chennai

Mobile: +91 76677 61711

Hyderabad

Mobile: +91 90300 10274

Kerala

Mobile: +91 70349 01901

Bhopal

Mobile: +91 78284 19576

GeM/Govt Enquiries

Ms. Shweta Thakare
Vice President - Global Sales & Marketing
Mobile: +91 99679 68005
Tel: +91 22 6772 2919
Email: shweta@escanav.com

USA

MicroWorld Technologies Inc.
39555 Orchard Hill Place Suite 600
Novi, MI 48375
Website: www.escanav.com

Sales

Working Business Days
(9 AM to 5 PM EST)
Tel: (+1) 248 374 5020
       (+1) 248 522 7960
Email: sales@escanav.com

Support

Working Business Days
(9 AM to 5 PM EST)
Support: (+1) 248 374 5020
                (+1) 248 432 1397
Support: support@escanav.com
Forums: forums.escanav.com

Latin America

Cesar Garduno
Techno - Commercial Manager
Mobile: (+52) 998 393 9918
Email: cesar@escanav.com
Website: latam.escanav.com

Germany

MicroWorld Technologies GmbH
Drosselweg 1, 76327 Pfinztal, Germany
Website: www.escanav.de

Sales

Working Business Days (9 AM to 5 PM CEST)
Tel: (+49) 7240 944909 20
Email: sales@escanav.de
Fax: (+49) 7240 944909 92

Support

Support in German Language
Tel: (+49) 7240 944909 30
Email: axel.ollmann@escanav.com

Malaysia

MicroWorld Technologies Sdn Bhd (722338-A)
A-37-5, Menara UOA Bangsar, No. 5, Jalan Bangsar
Utama 1, 59000 Kuala Lumpur, Wilayah Persekutuan
Kuala Lumpur, Malaysia
Website: www.escanav.com

Sales

Thanga Ganesh
Country manager
Mobile: (+60) 10 - 2455470
Email: ganesh@escanav.com

Support

Tel: (+60) 3 - 22016776
       (+60) 3 - 22017227
Email: malaysia@escanav.com
Skype: escan.support.asia
Forums: forums.escanav.com

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