Create Support Request
We have Support representatives available around the clock to answer your support requests. Once you submit a support request, a ticket number is generated and sent to you via email. So kindly ensure that you enter a valid email address. All support tickets are answered in the order it is received by us.
24x7 Online Support
We now give 24x7 online support (in English Language) to all our customers, resellers and distributors - through e-mails, telephone and chat. Local language support in all regions is available from Mon-Fri, 9 am to 5 pm (local time).
Sending e-mail is ALWAYS the preferred and most effective way to receive technical assistance. Please be aware that although our offices are staffed 24 hours a day, support representatives during certain shifts may not be able to instantly deal with your situation/request. For your support related problems, you can e-mail us at support@escanav.com.
Knowledge Base
You can access MicroWorld's Knowledge Base to discuss and share your ideas, give your recommendations and opinions...
Click here
Forums: http://forum.escanav.com
Telephonic Support
USA
MicroWorld Technologies Inc.
31700 W 13 Mile Rd, Ste 98
Farmington Hills, MI 48334
USA
Tel: +1 248 855 2020 / +1 248 855 2021
Fax: +1 248 855 2024
Toll-Free Number: 1 877 EZ VIRUS or 1 877 398 4787 (Only within US)
Support: +1 248 432 1397
Sales:
+1 248 432 0111 / +1 248 432 1397 / +1 248 522 7857 / +1 248 522 7960 /
+1 248 834 4567 / +1 248 848 9081 / +1 248 848 9084 / +1 248 848 9085
Germany
MicroWorld Technologies GmbH
Drosselweg 1,
76327 Pfinztal,
Germany.
Tel: +49 7240 944909 20
Fax: +49 7240 944909 92
Support in German language / in deutscher Sprache:
Tel: +49 7240 944909 30
Email: axel.ollmann@escanav.com
Malaysia
MicroWorld Technologies Sdn Bhd ( 722338-A )
E-8-6, Megan Avenue 1
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia
Tel: +603 2333 8909 / +603 2333 8910
Fax: +603 2333 8911
Support: +6013 244 2574
Mexico
eScan Mexico
Manzana 3, SuperManzana 505, Lote 13,
Fraccionamiento Pehaltun, C.P. 77533,
Cancun, Quintana Roo,
Mexico.
Tel: 52 998 9893157
South Africa
MicroWorld Technologies South Africa (PTY) LTD
376 Oak Avenue
Block C ( Entrance at 372 Oak Avenue )
Ferndale
Randburg, Gauteng
South Africa
Tel (Local): 08610 eScan (37226)
Tel (International): +27 11 781 4235
Fax: 086 502 0482
India
India (Asia Pacific Office)
MicroWorld Software Services Pvt. Ltd.
Plot No. 80, Road No. 15, MIDC, Marol,
Andheri (E), Mumbai - 400 093
India
Tel: +91 22 2826 5701 / +91 22 2826 5702 / +91 22 2826 5703 / +91 22 2826 5704 / +91 22 2826 5705
Fax: +91 22 2830 4750
Support: +91 22 6772 2911
Corporate & SMB Products Sales: sales@escanav.com
Mobile: +91 95 0318 8489
Home User Products Sales: sales@escanav.com
West
Ahmedabad
206, Milestone Building,
Drive-in Road, Near Drive-in Cinema,
Ahmedabad - 380 054
Tel: +91 79 6544 4265
+91 79 3244 3052
Home User Products Sales:
Mobile: +91 99 0901 1291
Email:
sales@escanav.com
Support:
(South Gujarat): +91 98250 62436
Email:
rsupport@escanav.com
Pune
Office No. 401, 4th Floor, Amit Court,
Near Mangla Theatre, Shivaji Nagar
Pune - 411 005
Tel: +91 20 3250 6016
+91 20 3022 6016
Corporate & SMB Products Sales:
Mobile: +91 95 0318 8489
Email:
sales@escanav.com
Home User Products Sales:
Mobile: +91 98 6083 6079
Email:
sales@escanav.com
Support:
(Maharashtra & Goa)
Email:
rsupport@escanav.com
North
New Delhi
A-10, Third Floor
Lajpat Nagar-II,
New Delhi - 110 024
Tel:+91 11 4658 6185
+91 11 4658 6186
+91 11 4658 6187
Fax:+91 11 4658 6188
Corporate & SMB Products Sales:
Mobile: +91 95 0318 8489
Email:
sales@escanav.com
Home User Products Sales:
Mobile: +91 98 7371 5139
Rest of North
Home User Products Sales
Mobile: +91 98 7661 5596
Email:
sales@escanav.com
Support:
Mobile: +91 97 1754 4646
Email:
rsupport@escanav.com
South
Bangalore
77/1, 1st Main, 3rd Block,
4th Cross, LIC Colony,
Jaya Nagar - East
Bangalore - 560 011
Tel: +91 80 2245 6629
+91 80 2245 6630
Corporate & SMB Products Sales:
Mobile: +91 91 674 8 6050
Email:
srs@escanav.com
Home User Products Sales:
Mobile: +91 98 2005 2502
Email:
sales@escanav.com
Support:
Mobile: +91 97390 47903
Email:
rsupport@escanav.com
Tamil Nadu
Corporate & SMB Products Sales:
Mobile: +91 91 674 8 6050
Email:
srs@escanav.com
Home User Products Sales:
Mobile: +91 99 4191 5487
+91 98 2011 8630
+91 98 2005 2502
Email:
sales@escanav.com
Support:
Mobile: +91 90 4300 1576
+91 97 8611 3110
+91 98 4150 4112
Email:
rsupport@escanav.com
Andhra Pradesh
Corporate & SMB Products Sales:
Mobile: +91 91 674 8 6050
Email:
srs@escanav.com
Home User Products Sales:
Mobile: +91 98 2005 2502
Email:
sales@escanav.com
Support:
Mobile: +91 90 3001 0274
Email:
rsupport@escanav.com
Kerala
Corporate & SMB Products Sales:
Mobile: +91 91 674 8 6050
Email:
srs@escanav.com
Home User Products Sales:
Mobile: +91 98 2005 2502
Email:
sales@escanav.com
Support:
Mobile: +91 99 4697 9648
Email:
rsupport@escanav.com